About Us

About Totally AdultTotally Adult Shop

Totally Adult
ABN: 21133876352

Totally Adult prides itself with over 20 years experience in the adult industry. Having one of the largest and newest ranges of products in Australia, including the largest range of new release adult movies and DVD’s, latest fashion, largest range of toys, magazines, fetish wear, novelties and much much more. Totally Adult has all the latest release products arriving daily, so if we don’t already have it we can get it in. Our staff are very highly trained in all facets of hygiene and product knowledge to ensure you receive a suitable product. They’d be glad to keep you up to date with all the latest products. Come on in and experience a whole new world in adult retail!

Employment at Totally Adult

We are always looking for enthusiastic people to join our team at Totally Adult. To find if there’s a Totally Adult store near you check our list of Adult Shops. All resumes can be emailed to [email protected]

Shipping

All items are shipped in discreet plain packaging via Australia Post eParcel which is trackable and must be signed for by you which ensures that you receive the parcel safely. We never write anything on the packaging that would identify the contents of the package or where it came from. Postage costs are calculated based on the size, weight and destination of the package.

We aim to ship all orders on the day or next business day from when the order is made however in the unlikely case we don’t have the item in stock we will order it in and ship it as soon as possible. Our estimated shipping time is between 2-10 business days. Currently we ship items Australia wide, unfortunately we cannot ship items outside Australia. It is your responsibility to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. Please note we do not ship large orders or sex machines to parcel lockers due to fraudulent activity however we will review each order and treat on a case to case basis, please contact us for further information if you wish to receive a delivery to a parcel locker.

Payments

We accept payments via PayPal with all transactions processed in Australian dollars. You can pay with a PayPal account or if you don’t have a PayPal account, credit cards can be processed using PayPal making it quick and hassle free and most importantly, secure.

Security

Your security is important to us. At TotallyAdult.com.au we use PayPal to process all payments, PayPal is the global leader in online payment solutions. For increased security, PayPal handles the transaction so your credit card details are never entered or stored on our servers.

Privacy

You privacy is important to us. Your purchase will be shipped discreetly in non labeled packaging. We take pride in providing a 110% discreet service. And payments will appear on your credit card statement as a non-descriptive name. Totally Adult will never pass on your information to 3rd parties.

Return Policy

Due to the nature of Adult Products and Australian standards for Health and Safety we are unable to provide refunds on used products in the Totally Adult store. If your product is faulty on arrival you must contact us within 14 days of receipt and we will organise a replacement or refund. We may need to get you to post us the faulty item, for which postage fees will apply. If we provide you with a replacement product we will post it to you at no additional cost. If you return an item which is not faulty after we test it, then you will be responsible to pay postage costs to ship the item to you. We do not exchange or refund due to change of mind.

Pricing

Prices may vary in store to online. We do not price match other stores or online prices.